Email & customer requests
Prepare replies to incoming requests
Sort incoming emails, identify what a customer needs and prepare a reply for someone to review.
For example: a quote request becomes a draft asking for the missing details.
Based in Switzerland. Focused on your everyday work.
Less busywork.More room to grow.
We help Swiss businesses handle email requests, extract details from documents and stop entering the same data twice. We identify where AI or automation is useful, then connect it to the tools you already use.
Bring one repetitive task. Let’s see whether it is worth automating.
From a request to a draft reply
A quote request arrives
“Could you quote for 12 chairs, delivered to Lugano?”
AI prepares a draft
Request: 12 chairs · Delivery: Lugano. Draft: “What is your preferred delivery date?”
You check the details
Review the extracted information and edit the reply before sending.
The approved request is recorded
The quantity, location and follow-up go into your CRM.
A possible workflow to adapt to your tools and review rules.
01 / What we can improve
Start with the work.Find the right technology.
Three everyday tasks we can help improve. We start by understanding how you do them today, then decide where AI, automation or a simpler process makes sense.
Documents & data
Get useful data out of documents
Extract the details you need from PDFs and other documents, flag missing information and let a person verify it.
For example: pull a supplier name, invoice reference and amount into a reviewable record.
Integrations & custom software
Stop entering the same data twice
Connect your website, CRM and invoicing tools so approved information can move between them.
For example: an accepted quote creates a customer record and a draft invoice.
A process review can be the next step after our first conversation. We agree the scope and deliverables with you before starting.
02 / Selected work / MSF UK
Real systems.Real responsibility.
For Médecins Sans Frontières UK, our work includes the website, a custom donation platform, payment flows and integrations with existing systems.
Experience connecting real services and handling the details behind them—the engineering foundation we bring to automation projects.
View the donation platform
03 / How we work
A clear path fromidea to everyday use.
You work directly with the people doing the work. We explain the choices, build around your constraints and stay focused on something useful.
Understand the process
We talk through how the work happens today, who is involved and where time or information gets lost.
Choose one improvement
Together, we define a small, useful starting point, how to evaluate it and what it should cost.
Build, test, put it to work
We connect the tools, test with the people who use them and document how the solution works.
Swiss-based, internationally experienced
minimal coders sagl is based in Ticino, Switzerland. Our work includes systems for an international organisation.
Thoughtful about your data
We agree how information is handled, which providers are involved and where human approval belongs before implementing an AI workflow.
A clear handover
We document how the workflow works, where people need to check it and how to use it day to day.
04 / Let's find a starting point
What takes more timethan it should?
Tell us about one repetitive task. In our first conversation, we’ll look at how it works today and whether automating it would be worthwhile.
Happy to talk in English or Spanish.
Prefer email?
hola@minimalcoders.ch